SHIPPING POLICY

. Policy Overview

This Shipping Policy governs all order processing, packaging, logistics, and delivery services for every purchase made on our official website. It applies to our full product lineup, including adjustable pillows, complete bedding sets, ergonomic sleep support accessories, discounted combination sleep bundles, and portable outdoor and travel sleep items. We provide unified, standardized shipping services for all global customers. All website transactions are processed in USD, and every product on our platform qualifies for free shipping with zero additional logistics fees.

2. Order Processing & Fulfillment Time

All orders undergo systematic verification, packaging, and logistics arrangement after successful payment confirmation. Our standard processing timeframe ensures all in-stock items are shipped out within 1 to 3 business days. Order processing days exclude non-business days and official platform off-days. We process all orders in chronological sequence to guarantee fair and efficient fulfillment for every customer.

3. Standard Delivery Transit Time

We implement a unified global delivery standard for all regions, with no separate classification for domestic or international shipping. The estimated standard transit time for all orders is 6 to 12 business days from the shipment date. This timeframe covers logistics transportation, regional sorting, and local final-mile delivery.
Please note that we do not offer expedited, priority, or rush delivery services. All orders will be delivered strictly in accordance with our standard shipping schedule.

4. Free Shipping Terms

All products available on our website permanently include complimentary free shipping service. Customers are not required to pay any shipping fees, handling fees, packaging fees, or additional logistics surcharges for any valid order. This free shipping policy applies to all eligible products and all serviced regions with no minimum order value requirement.

5. Shipping Confirmation & Tracking

Once your order is dispatched from our warehouse, you will receive an official shipping confirmation. You can check your order shipping status and progress through our website order center. We strive to ensure transparent logistics tracking so customers can stay informed about their delivery throughout the entire transit process.

6. Delivery & Receipt Guidelines

Customers are responsible for providing accurate and complete shipping addresses, recipient names, and valid contact information during checkout to avoid delivery delays, lost packages, or return failures. We will not be liable for delivery issues caused by incorrect or incomplete customer-provided address information.
Upon successful delivery, please inspect your package and items in a timely manner. If you encounter abnormal delivery situations such as damaged packages, missing items, or delivery exceptions, please contact our support team promptly via the official channel.

7. Shipping Exceptions & Adjustments

Occasional delivery delays may occur due to uncontrollable factors, including regional logistics congestion, extreme weather conditions, carrier operational adjustments, or local customs processing. We do not offer compensation for delays caused by third-party logistics uncontrollable circumstances. Our team will actively assist in tracking and following up on delayed orders to ensure final successful delivery.

8. Customer Support & Inquiries

For any questions regarding shipping timeframes, logistics status, delivery exceptions, policy clarification, or order shipping issues, please submit all inquiries through the official Contact Us page on our website. Our official contact email and support channels are exclusively displayed on the Contact Us page. Our professional customer service team will provide standardized and timely assistance for all your shipping-related concerns.

9. Policy Updates

We reserve the right to revise, update, and optimize this Shipping Policy to adapt to service upgrades, logistics channel adjustments, and operational improvements. The most updated policy terms will be posted officially on our website. Your continued use of our website and placement of orders after policy updates constitute full acceptance of the latest Shipping Policy.