CUSTOMER SERVICE POLICY

1. General Policy Overview

This Customer Service Policy applies to all products available on our official website, including adjustable pillows, full sets of bedding kits, ergonomic sleep support accessories, combined preferential sleep bundles, and outdoor & travel sleep small items. We commit to providing every global customer with standardized, transparent, and high-quality shopping and after-sales service. All service rules stated below are uniformly applicable to all orders without regional distinction, ensuring consistent shopping experiences for all users.
All transactions on our website are settled in Unified USD Currency. No hidden fees or additional charges will be applied to any order, and all products enjoy free shipping services for all customers.

2. Shipping & Delivery Service

We adhere to efficient order processing and standardized delivery arrangements to ensure timely product dispatch and transportation.
Order Processing & Shipment Time: All confirmed orders will be processed and shipped within 1 to 3 business days after payment verification. We strictly follow the order processing sequence to arrange packaging and delivery, ensuring orders are delivered to the logistics team in the shortest cycle.
Delivery Transit Time: The unified estimated delivery time for all orders is 6 to 12 days. This transit period applies to all regional deliveries without separate domestic and international delivery time definitions. We do not provide express and expedited delivery services, and all orders will be delivered in accordance with the standard logistics cycle.
Free Shipping Benefit: All products in our store enjoy permanent free shipping service. Customers do not need to pay any shipping, handling, or logistics fees for any purchased items.

3. Return Service Rules

We support customer-friendly return services to fully protect consumers’ shopping rights and interests. Customers can apply for product returns in compliance with the following unified rules.
Return Validity Period: We provide a 60-day return window for all products. Customers can submit a return application within 60 days from the date of receiving the ordered products. Return applications exceeding the valid period will not be accepted.
Return Requirements: Returned products must be kept in unused, undamaged, and resalable condition, with original packaging and complete accessories intact. We reserve the right to inspect all returned items. Returns that do not meet the inspection standards will be rejected.

4. Refund Processing Rules

All qualified return applications will enter the official refund processing procedure after our warehouse receives and verifies the returned products.
Refund Processing Cycle: We will complete the review and initiate the refund within 5 to 10 business days after the successful inspection of returned items. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment platform.
Refund Standard: The refund amount will be executed in accordance with the actual payment amount of the order. Since all orders enjoy free shipping, no shipping fee deduction will be involved in the refund process.

5. Customer Consultation & Contact

For any questions about product details, order inquiries, return and refund progress, service policy consultation, and other related issues, please complete all consultations and message submissions through our official Contact Us page. Our official email address is also displayed uniformly on the Contact Us page. Please do not use other unofficial channels to contact us, so as to ensure that your problem can be responded to and processed efficiently and accurately by our customer service team.

6. Service Commitment

We always take customer satisfaction as the core service tenet, continuously optimize product quality and service experience, and standardize every link of order processing, logistics delivery, and after-sales service. We will strictly implement all the above service policies to ensure fair, transparent and standardized service for every customer who purchases our sleep products.