REFUND POLICY

1. Policy Overview

This Refund Policy clearly defines the standardized refund rules, valid application conditions, and official processing procedures for all orders placed on our website. This policy applies to all products sold on our platform, including adjustable pillows, full bedding sets, ergonomic sleep support accessories, preferential combination bundles, and outdoor & travel sleep essentials. All transactions are denominated in USD, and all orders enjoy free shipping services with no hidden fees or shipping deductions during the refund process. We adhere to fair, transparent, and customer-oriented service principles to protect the legitimate rights and interests of all global customers.

2. Return & Refund Eligibility

We offer a unified 60-day return and refund window for all purchased products. Customers are eligible to apply for a refund within 60 days from the date of receiving the goods. Any refund applications submitted beyond the valid 60-day period will not be accepted by our official team.
To qualify for a full refund, the returned items must be kept in unused, unopened, undamaged, and resalable condition. All original packaging, accessories, and supporting items included in the original order must be complete and intact. Our professional inspection team will verify the condition of all returned goods upon warehouse receipt. Items that are damaged, worn, modified, or missing accessories due to personal reasons will not be eligible for a full or partial refund.

3. Order Processing & Delivery Rules

All official orders will be shipped within 1 to 3 business days after payment confirmation. The unified estimated delivery transit time for all regions is 6 to 12 days, with no separate domestic or international delivery standards. We do not provide expedited delivery services, and all orders are processed and delivered in accordance with standard logistics procedures.
Since all products include complimentary free shipping, no shipping charges will be borne by customers, and no shipping fees will be deducted from any refund amount.

4. Refund Processing Timeline

After your returned items are delivered to our warehouse and pass our official quality and integrity inspection, we will initiate the formal refund procedure within 5 to 10 business days. This processing period covers internal review, verification, and financial system confirmation.
The final arrival time of the refund funds is subject to the processing rules and settlement cycle of your corresponding payment platform. Our team will complete all internal operations within the stipulated time and cannot be held responsible for the delayed arrival caused by third-party payment institutions.

5. Refund Calculation Standard

For eligible returns that pass inspection, we will issue a full refund based on the actual payment amount of the original order. No service fees, handling fees, or shipping fees will be deducted from the refund. For orders purchased as combination preferential bundles, the refund amount will be calculated according to the actual unit price of the returned items in the bundle.

6. Ineligible Refund Situations

The following situations are not applicable for return and refund services: Products damaged due to personal improper use, storage, or cleaning; artificially damaged packaging or missing original accessories; customized products that do not support returns; return applications exceeding the 60-day valid period; and items returned without official confirmation of return application.

7. Consultation & Service Support

If you have any questions about refund eligibility, application procedures, processing progress, and policy details, please contact our official customer service team through the Contact Us page on our website. All official contact information and email channels are displayed on the Contact Us page. We will respond to your inquiries and resolve your refund-related issues in a standardized and efficient manner.

8. Policy Statement

We reserve the right to update and optimize this Refund Policy to match service upgrades and operational adjustments. The latest policy terms will be officially posted on our website. Continued use of our website and shopping services after policy updates constitutes your recognition and acceptance of the latest Refund Policy.