PRIVACY POLICY

1. Introduction

This Privacy Policy outlines how our website collects, uses, stores, protects, and manages the personal information submitted by all users and customers during browsing, shopping, and after-sales service processes. This policy applies to all visitors, registered users, and purchasers of our products, including adjustable pillows, full bedding sets, ergonomic sleep support accessories, preferential combination packages, and outdoor & travel sleep items. We are committed to fully protecting user privacy and personal data security, and all data processing behaviors comply with standardized global privacy principles, ensuring safe and transparent user data management.

2. Information We Collect

We only collect necessary user information to complete order transactions, provide after-sales services, and optimize user shopping experience. The personal information we may collect includes but is not limited to the following categories:
Personal Identification Information: Name, valid contact email address, recipient phone number, and shipping address required for order delivery. Such information is mainly used for order confirmation, logistics delivery, and after-sales communication.
Transaction & Payment Information: Order records, purchased product information, transaction amount, and payment verification records. We do not collect or store your complete bank card, credit card, or third-party payment account password information. All payment operations are completed through secure official payment channels.
Website Browsing Information: Anonymous browsing data including user access time, browsing pages, device type, and website operation preferences. This information cannot locate individual user identities and is only used for analyzing website operation data, optimizing page display, and improving product and service quality.

3. How We Use Your Information

All collected user information is only used for legitimate business and service purposes, and will never be used for unauthorized commercial or illegal purposes. The specific usage scenarios are as follows:
To process, confirm, and track your orders, including order review, product packaging, logistics arrangement, and delivery progress notification, ensuring that your purchased goods can be delivered smoothly.
To provide complete after-sales services, including return and refund processing, order problem consultation, service feedback response, and product after-sales maintenance communication.
To optimize our website functions, product categories, and user shopping experience, analyze user consumption preferences, and improve product design and service standards for sleep products.
To send necessary official notifications, including order status updates, service policy updates, and platform maintenance reminders. We will not send spam messages without user authorization.

4. Information Storage & Security Protection

We adopt industry-standard data encryption technology and secure server storage systems to protect your personal information from unauthorized access, disclosure, tampering, loss, or theft. All user data is stored on secure encrypted servers with strict access permission management, and only authorized official staff can access relevant information for service processing purposes.
We will retain your personal information only for the period necessary to complete transaction processing, fulfill after-sales service obligations, and comply with standard data retention requirements. When the information is no longer needed, we will completely delete or anonymize the data in a safe manner.

5. Information Sharing & Disclosure

We strictly abide by the principle of user privacy protection and will never sell, rent, or trade your personal information to any third-party commercial institutions for profit. We only share your necessary information with authorized third-party service providers under the premise of user authorization and legal requirements, including logistics and delivery service providers and official payment service institutions, to ensure the normal completion of order delivery and fund settlement.
All cooperative third parties have signed strict privacy confidentiality agreements with us, and they are prohibited from using user information for any other purposes beyond service authorization. We will not disclose your personal information to any unauthorized third parties.

6. User Rights

All users have the right to inquire, view, correct, and apply for deletion of their personal information stored on our website. If you need to check your personal data, modify your contact and shipping information, or apply for data clearance, please submit your request through the Contact Us page on our official website. Our customer service team will respond and process your legitimate application in a timely manner.
You have the right to refuse non-essential information authorization. Refusal to provide non-necessary information will not affect your basic browsing and shopping rights on our website.

7. Cookie Policy

Our website uses Cookies to optimize your browsing experience, record your browsing preferences, and improve website operation efficiency. Cookies are small text files stored on your local device, which will not obtain your personal private information or damage your device security. You can adjust the Cookie acceptance settings through your browser settings at any time. Disabling partial Cookies may affect the partial functional experience of the website, but will not hinder normal order browsing and transaction operations.

8. Policy Updates

We reserve the right to update and optimize this Privacy Policy irregularly to adapt to website operation adjustments, service upgrades, and standardized industry requirements. All updated policy contents will be displayed on the official website page in a timely manner. Your continued browsing, shopping, and use of our website services after the policy update means that you agree to the latest Privacy Policy terms.

9. Contact For Privacy Inquiries

If you have any questions, doubts, or applications regarding this Privacy Policy, personal information protection, and data processing issues, please contact us through the official Contact Us page of our website. All official contact methods and email addresses are published on the Contact Us page, and we will professionally and efficiently handle all your privacy-related consultations and requests.